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Serguey ShinderAug 31, 2026 • 2 min read
The Riskiest Change Is the One Everyone Calls Trivial
The worst outage of my career was caused by a one-line change that three people, including me,...
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Serguey ShinderSep 1, 2026 • 2 min read
Nobody Funds a Problem They Cannot See
The hardest budget I ever tried to defend was for work that, if I did it perfectly, would produce no...
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Serguey ShinderSep 1, 2026 • 2 min read
A Dashboard Full of Green Can Still Be Lying to You
I once spent forty minutes of an outage staring at a wall of green dashboards while customers could....
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Serguey ShinderAug 29, 2026 • 2 min read
Learn to Say No in the Language of Risk
A lot of good technical people struggle to be heard by the business, and it's rarely because they're...
#career#business#itops#leadership
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Serguey ShinderAug 30, 2026 • 2 min read
Write the Runbook Before You Need It, Not After
Every ops team I have worked on has the same folklore: the one senior who "just knows" how to restar...
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