A contractor lead walked into our org with strong language, strong opinions, and all the right lead-shaped signals ... then a basic desktop and mobile navigation effort took about 6 months. That gap is why I say if your system rewards how someone sounds in the room more than what their team can consistently ship, you are buying charisma at a leadership price tag.
I am not talking about someone we were considering promoting. I am talking about someone who came in already positioned as a lead from prior roles, and in our system he should never have been in that seat.
He was vocal, opinionated, and communicative. On the surface, he looked lead-like. Under real delivery pressure, the signal changed. He could not reliably deliver, he could not delegate and deliver through others, and he took everything on himself until he became the bottleneck. Strong talk. Weak follow-through. One basic desktop and mobile navigation effort took roughly 6 months. That was the receipt, and it was not because the problem was unsolvable. Lead-level leverage was missing. When someone in a lead seat cannot break work down, delegate with clarity, and keep momentum through the team, the org pays twice ... once in delay and once in trust.
This is where promotion conversations get uncomfortable. Most leaders agree that communication matters. It does. You cannot lead if nobody understands you. Communication is a multiplier sitting on top of delivery leverage. Strip the leverage out from under it and you get an illusion amplifier. You can make a weak operating system look healthy for a while. Then deadlines slip, teams stall, and trust drops quietly.
In our case, we exited that contractor lead and transitioned to another front-end lead. The replacement was quieter, still communicative, and far more effective where it mattered. He delivered when he said he would deliver, helped the team, earned trust, and showed up when needed. That is lead material, and that contrast is the entire point. Personality style was a red herring. The scoreboard was the story.
A lead is not measured by how convincingly they speak about execution. A lead is measured by whether execution compounds through the team.
The Promotion Mistake Hiding in Plain Sight
Teams often say they value leadership and execution. Their criteria usually reveal what they really reward.
If your signals are mostly presentation-heavy, you will drift toward promotable appearance.
- strong meeting energy
- polished updates
- confident framing
- visible ownership language
Those can all be useful, and none of them prove leverage on their own.
A polished status update is still just a polished status update.
Leverage is harder to fake.
- work lands when promised
- complexity gets delegated, not hoarded
- teammates become more effective, not more dependent
- delivery quality holds under pressure
If your system does not explicitly score those, you will accidentally reward charisma over compounding. Most organizations think they do not do this until you ask one practical question in calibration ... "Show me the evidence this person delivers through other people under pressure." If the room answers with presentation examples, communication polish, or "strong executive presence," you already have your answer ... you are scoring narrative, not leverage.
What to Evaluate Instead
If you want better lead calibration, evaluate for these 4 behaviors.
- Delivery reliability. Do they ship what they commit to at lead scope?
- Delegation quality. Can they distribute work without dropping quality or context?
- Team multiplication. Are people around them becoming stronger and faster?
- Pressure behavior. When things get messy, do they create clarity or chaos?
Notice what is missing from this list ... volume, presence, meeting dominance.
A person can be brilliant in a room and still be a drag on team throughput. A person can be quiet and still run a championship-level operation.
One nuance that matters ... communication remains essential. I am not anti-communication here. A lead who cannot communicate is also a risk. Communication is table stakes, not differentiation. Differentiation at lead level is execution multiplication. Can this person make the team better at delivering together, not just themselves better at talking about delivery? That is the question.
Why This Is an Org Risk Before It Is a Personality Debate
Introverts versus extroverts misses the point. Your promotion system is only as healthy as the signals it trusts. If your signals are noisy, you get noisy leaders, and noisy leaders create unstable systems. Unstable systems produce the exact problems everyone blames on "execution culture," and then companies run another leadership workshop and call it transformation while the bar does not move because the scoreboard did not change.
Once this pattern sets in, it cascades. Strong doers stop trusting upward decisions. Emerging leaders copy performative behaviors because those look rewarded. Promotion debates become political instead of operational. Eventually you get a leadership layer that is great at recapping execution and weak at driving it, and then companies blame "talent market issues" for the culture they just incentivized.
The Calibration Check I Use
If you want a practical filter, use this during promotion conversations.
- What meaningful outcome did they own at this level?
- What part of that outcome happened through team leverage, not individual heroics?
- What evidence shows they improved other people’s execution quality?
- What happened when constraints got ugly?
If answers are fuzzy, narrative-heavy, or overly dependent on intent language, wait.
The Interview Trap That Creates This
This promotion pattern usually starts upstream in hiring. Someone interviews well, presents strongly, has good language for strategy, and checks all the boxes in a panel environment built around articulation. Then real work begins, and real work asks different questions.
- can they break ambiguous scope into deliverable chunks
- can they delegate without dropping context
- can they recover when assumptions fail
- can they keep team momentum when pressure spikes
If your hiring and promotion systems over-index on narrative skill, you will repeatedly import the same risk into lead roles. Keep communication sacred ... and bolt it to delivery leverage in your criteria so polish cannot travel alone.
What This Costs the Team
When the wrong lead signal wins, the cost is not just one missed project. It spreads into trust, execution quality, and retention.
The Quiet Tax on Real Operators
The most expensive part of bad promotion signals is not visible in a single quarter.
It is the quiet tax you place on your actual operators.
When people who multiply teams keep getting ranked below people who multiply impressions, your strongest builders start making a different calculation. They stop asking "How do I grow here?" and start asking "What does this place actually reward?"
That question changes behavior fast:
- some adapt by performing the rewarded theater
- some disengage and do only what is required
- some leave and take leverage with them
Leadership teams usually experience this as "retention noise" or "market churn." It is often signal design debt.
One practical check that helps surface this early is to review promotions backward from outcomes six months later:
- Did this person increase team throughput predictably?
- Did they reduce decision latency under pressure?
- Did they make other people stronger in measurable ways?
- Did delivery quality improve around them?
If two or more answers are unclear, your promotion criteria were probably over-indexed on in-room performance.
If that makes people uncomfortable in calibration, good. Discomfort is cheaper than six more months of narrated under-delivery.
One extra safeguard worth adding is a six-month proof review at promotion time. Ask one blunt question ... "Did this person create stronger decisions and better delivery through others, or did they mostly create better updates about the same delivery?" That distinction keeps your system honest when charisma and certainty are competing with operating leverage.
I like this review because it strips away interview glow and calibration politics. The scoreboard gets a vote. People can still grow into a role, absolutely. But when growth into role becomes a default justification for weak leverage evidence, you are running optimism as policy.
And optimism as policy usually creates one predictable outcome ... the team with the highest standards starts feeling gaslit by the team with the loudest updates.
Another way to protect against this drift is to require one "through-others" proof in every lead promotion packet. Not a personal hero story. A concrete example where they set direction, delegated execution, and improved the outcome through the team. This requirement sounds small, but it instantly separates individual excellence from lead-level leverage. If the packet cannot produce that proof, the timing is wrong even if the person is talented.
When talk gets promoted above leverage, teams do not get led. They get narrated.
This Week
Take your lead-level criteria and run one simple test. For each criterion, ask whether it predicts delivery leverage or presentation quality. If it mostly predicts presentation, rewrite it. Then calibrate one recent lead decision against the rewritten criteria and see what changes.
If you want a sharper test, do this in your next calibration.
- remove names
- remove personality language
- review only delivery leverage evidence
Then compare outcomes with the version where names and presence context are included. If the ranking changes dramatically, your system is more biased toward presentation than performance. You do not need a villain to explain that drift. You need clearer criteria.
If this resonates, read Your Team Is One PTO Away from Missing the Quarter for what low-leverage leadership looks like at system level.
Promotion systems are culture systems. Who you elevate is what you multiply. If you multiply confidence without leverage, you get louder problems, and louder problems always show up as execution problems later.
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