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VoiceFleet13h ago • 3 min read
What Actually Matters When Choosing an AI Receptionist (From a Dev Who Integrated 5 of Them)
What Actually Matters When Choosing an AI Receptionist I've integrated five different AI...
#ai#automation#telephony#devops
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Jason Shouldice21h ago • 2 min read
AMD tuning: what VICIdial operators almost always get wrong
Most answering-machine detection configs in production are wrong in one of two directions. The cost ...
#vicidial#callcenter#telephony#saas
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Jason Shouldice1d ago • 2 min read
The VICIdial hosting math that makes or breaks a call center P&L
Most VICIdial hosting comparisons quote monthly price per seat. That is one line of a three-line equ...
#vicidial#saas#telephony#costreduction
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Jason Shouldice1d ago • 2 min read
The 7 metrics every VICIdial supervisor actually watches (and the 23 they should)
Most call center dashboards show agent utilization, idle time, and closed-disposition rate. That com...
#vicidial#callcenter#saas#telephony
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