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Serguey ShinderSep 24, 2026 • 2 min read
We Sold Below Cost for a Week Because a File Told Us To
A supplier sends us a price file every Tuesday. In February they changed the system that produces it...
#sergueyshinder#data#dataquality#integration
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Serguey ShinderSep 23, 2026 • 2 min read
The Customer Number Was Free Because Somebody Else Had Finished With It
A builders' merchant near Wakefield opened an account with us in March and was put on credit hold in...
#sergueyshinder#data#systems#dataquality
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Serguey ShinderSep 20, 2026 • 2 min read
Seven Things Were Reading That Database and None of Them Were Listed
We retired an order history system in March after eighteen months of migration. Ninety days of notic...
#sergueyshinder#data#systems#itmanagement
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Serguey ShinderSep 20, 2026 • 2 min read
We Could Not Afford the Salary and We Could Afford the Contractor
We advertised for an infrastructure engineer three times over five months. Nine applications, two...
#sergueyshinder#itbusiness#hiring#itmanagement
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Serguey ShinderSep 21, 2026 • 2 min read
An Underwriter Wrote More of Our Security Programme Than I Did
Our cyber insurance came up for renewal last November. Three years ago the proposal form was a singl...
#sergueyshinder#cybersecurity#risk#governance
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Serguey ShinderSep 19, 2026 • 2 min read
The Outage Ran for Two Hours Before It Had a Name
Our order capture service began failing intermittently at twelve minutes past eight on a Tuesday. It...
#sergueyshinder#itoperations#incidentmanagement#itsm
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Serguey ShinderSep 19, 2026 • 2 min read
We Had the Data and Not the Right to Use It That Way
Our analytics team proposed a retention model built entirely from data we already hold. No purchase,...
#sergueyshinder#data#privacy#datagovernance
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Serguey ShinderSep 19, 2026 • 2 min read
A Letter From the Landlord Ended Our Hardware Refresh
We had planned the replacement of our 2017 server estate properly. Sizing done, quotations in, a...
#sergueyshinder#infrastructure#datacentre#itmanagement
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Serguey ShinderSep 19, 2026 • 2 min read
The Breach Was Theirs and the Question Was Ours
A supplier telephoned on a Thursday afternoon to say their environment had been accessed and that we...
#sergueyshinder#cybersecurity#thirdpartyrisk#vendormanagement
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Serguey ShinderSep 19, 2026 • 2 min read
We No Longer Choose When Our Software Changes
In the twelve months to July, the four platforms most of this company works in changed more than...
#sergueyshinder#futureofit#saas#vendormanagement
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Serguey ShinderSep 20, 2026 • 2 min read
The Policy Reached Four Hundred Laptops Before Anyone Could Stop It
At four minutes past nine on a Wednesday an engineer applied a proxy configuration to what he...
#sergueyshinder#automation#endpointmanagement#itmanagement
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Serguey ShinderSep 20, 2026 • 2 min read
We Run Thirty Nine Sites and Have Engineers at Two
Our estate is thirty nine locations: twenty two depots, two laboratories, a dozen small sales office...
#sergueyshinder#itoperations#itsm#infrastructure
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Serguey ShinderSep 20, 2026 • 2 min read
The Firewall Now Protects a Shrinking Part of the Company
On an ordinary Tuesday about seven hundred of our twenty six hundred staff have a device connected t...
#sergueyshinder#futureofit#identity#itmanagement
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Serguey ShinderSep 24, 2026 • 2 min read
Our Overnight Jobs Sign In as a Man Who Left in 2022
An interface that sends orders to our carrier stopped one night in March. The cause was a password.....
#sergueyshinder#automation#devops#itsecurity
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Serguey ShinderSep 20, 2026 • 2 min read
Someone Invoiced Our Customers Using Our Own Domain
A customer telephoned our credit control team in October to check whether our bank details really ha...
#sergueyshinder#cybersecurity#email#infosec
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Serguey ShinderSep 24, 2026 • 2 min read
The Comparison Is No Longer the System We Replaced
We replaced our expenses system in 2024. The one before it was genuinely awful, the new one is...
#sergueyshinder#futureofit#usability#itmanagement
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Serguey ShinderSep 20, 2026 • 2 min read
Our Database Licence Counted Cores We Did Not Own
We were ten weeks into moving our main database platform to a provider when a consultant we had hire...
#sergueyshinder#cloud#licensing#infrastructure
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Serguey ShinderSep 21, 2026 • 2 min read
Twelve Months of Leave Looked Exactly Like Leaving
A colleague came back from twelve months of maternity leave in April and could do nothing at all on....
#sergueyshinder#itoperations#itsm#identity
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Serguey ShinderSep 22, 2026 • 2 min read
Sixty Automated Jobs Kept Running While the System Was Down
A storage controller failed on a Tuesday afternoon and took our order system down for five hours. Th...
#sergueyshinder#automation#devops#incidentmanagement
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Serguey ShinderSep 22, 2026 • 2 min read
Our Systems Were Built to Create Records, Not to Correct Them
A customer's delivery address was entered in March with one wrong character in the postcode. Creatin...
#sergueyshinder#data#systems#dataquality
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Serguey ShinderSep 22, 2026 • 2 min read
Every Depot's Internet Goes Through a Room in Head Office
The pickers at our largest depot told us the handheld scanners had become slow. They were right. Eac...
#sergueyshinder#cloud#networking#infrastructure
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Serguey ShinderSep 22, 2026 • 2 min read
Most of the People We Support Will Never Sit at a Desk
The heaviest user of our systems is a woman in the picking aisles of our largest depot. She scans...
#sergueyshinder#futureofit#mobility#itmanagement
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Serguey ShinderSep 18, 2026 • 2 min read
A Folder Vanished and Both Sides Thought the Other Had a Copy
A project team asked us in September to restore a folder they had deleted in July. It held about six...
#sergueyshinder#cloud#backup#saas
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Serguey ShinderSep 18, 2026 • 2 min read
Six Hundred Reports Left Our Systems Each Month and Ninety Were Read
A supplier quoted us a substantial figure to move our reporting estate onto a new platform, priced.....
#sergueyshinder#data#reporting#governance
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