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Serguey ShinderSep 20, 2026 • 2 min read
Seven Things Were Reading That Database and None of Them Were Listed
We retired an order history system in March after eighteen months of migration. Ninety days of notic...
#sergueyshinder#data#systems#itmanagement
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Serguey ShinderSep 20, 2026 • 2 min read
We Could Not Afford the Salary and We Could Afford the Contractor
We advertised for an infrastructure engineer three times over five months. Nine applications, two...
#sergueyshinder#itbusiness#hiring#itmanagement
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Serguey ShinderSep 19, 2026 • 2 min read
A Letter From the Landlord Ended Our Hardware Refresh
We had planned the replacement of our 2017 server estate properly. Sizing done, quotations in, a...
#sergueyshinder#infrastructure#datacentre#itmanagement
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Serguey ShinderSep 20, 2026 • 2 min read
The Policy Reached Four Hundred Laptops Before Anyone Could Stop It
At four minutes past nine on a Wednesday an engineer applied a proxy configuration to what he...
#sergueyshinder#automation#endpointmanagement#itmanagement
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Serguey ShinderSep 20, 2026 • 2 min read
The Firewall Now Protects a Shrinking Part of the Company
On an ordinary Tuesday about seven hundred of our twenty six hundred staff have a device connected t...
#sergueyshinder#futureofit#identity#itmanagement
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Serguey ShinderSep 25, 2026 • 2 min read
The Rules That Decide Money Were Living in Our Scripts
An internal auditor asked a simple question in February: which orders attract our small order...
#sergueyshinder#automation#governance#itmanagement
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Serguey ShinderSep 25, 2026 • 2 min read
We Hear About a New Depot When the Keys Are Handed Over
We opened a depot in the north west in April. The property team had been working on it since the...
#sergueyshinder#infrastructure#networking#itmanagement
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Serguey ShinderSep 24, 2026 • 2 min read
The Comparison Is No Longer the System We Replaced
We replaced our expenses system in 2024. The one before it was genuinely awful, the new one is...
#sergueyshinder#futureofit#usability#itmanagement
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Serguey ShinderSep 22, 2026 • 2 min read
Most of the People We Support Will Never Sit at a Desk
The heaviest user of our systems is a woman in the picking aisles of our largest depot. She scans...
#sergueyshinder#futureofit#mobility#itmanagement
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Serguey ShinderSep 22, 2026 • 2 min read
We Sold a Fifteen Minute Promise on an Overnight System
In 2023 we won a three year contract with a customer worth a little over two million pounds a year.....
#sergueyshinder#itbusiness#contracts#itmanagement
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Serguey ShinderSep 23, 2026 • 2 min read
Every Server We Own Was Running Eleven Agents
A database server that had not changed in a year was running about twenty percent busier than it did...
#sergueyshinder#infrastructure#servers#itmanagement
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Serguey ShinderSep 23, 2026 • 2 min read
IT Heard About the Acquisition Nine Days Before It Closed
We bought a distributor in 2024. Eighty staff, three depots, a good customer book. I was told nine.....
#sergueyshinder#itbusiness#mergers#itmanagement
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Serguey ShinderSep 19, 2026 • 2 min read
Our Automation Was Clicking Through Screens Nobody Had Promised to Keep
We bought a robotic process automation tool four years ago and built forty six processes with it....
#sergueyshinder#automation#rpa#itmanagement
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Serguey ShinderSep 24, 2026 • 2 min read
The Carbon Report Asked for Numbers We Had Never Counted
In January our finance director asked me for the energy and emissions figures for the technology...
#sergueyshinder#itbusiness#sustainability#itmanagement
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Serguey ShinderSep 24, 2026 • 2 min read
Nothing We Could Do Would Bring It Back Sooner
Our expenses and purchasing platform was degraded for most of a Tuesday in May. We raised a ticket a...
#sergueyshinder#cloud#saas#itmanagement
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Hive80-labSep 19, 2026 • 2 min read
White-label 24/7 ops: sell the night shift you don't staff
Most small IT agencies sell response times they can't deliver. The client pays for "24/7 monitoring....
#devops#itmanagement#msp#operations
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