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At twenty past two on a Thursday, writes to our main Postgres cluster stopped for forty minutes. The...


Before anyone ships an AI system, it helps to know how systems like it have already failed. That...


Data breach por error humano: un runbook mínimo para el email equivocado No todos los...


This is fiction. The company, the people and the machines are invented; the mechanism is not....


A couple of years ago we built our own incident management system instead of buying one. I'd do it.....


At 9:40am, login started failing for every customer. Our auth provider's status page showed green......


We muted our own alert channel on a Friday. By Monday, nobody noticed we had. That's the part nobod...


Our backups stopped running on a Sunday. We found out eleven weeks later — from a restore test, not....


We promised a customer "99.9% uptime." Nobody on the team had done the math. 99.9% is 43 minutes an...


A client pinged me on a Saturday morning: "your site is down." It wasn't. Their site was fine. Thei...