7 Must-Have Features in an AI Answering Service for HVAC

An AI answering service for HVAC is a virtual receptionist that answers calls 24/7, captures job details, and helps get appointments on the calendar without tying up techs. The best systems are built for HVAC realities: emergency and safety rules (no heat, extreme heat, gas/CO), strong intake questions for dispatch, and real booking that turns calls into scheduled work. You also want clean call logs, fast team texts, and clear boundaries: no price quotes and no diagnosis over the phone. If setup is quick on a real phone number, you can test it during peak season and after hours without a big project.

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