Remote Patient Monitoring sounds simple on paper: give a patient a Bluetooth blood pressure cuff, have them take a reading, and insurance pays you for keeping an eye on it. In practice, the programs that struggle usually aren’t struggling because the technology doesn’t work, they’re struggling because nobody planned for the operational side. Enrollment stalls. Patients stop taking readings after week three. A biller finds out in March that six months of time logs are unusable.
We work with solo and group practices, primary care and specialty clinics, healthcare service centers, and hospitals running remote patient monitoring (RPM) programs at very different scales, and the same handful of challenges come up again and again. These remote patient monitoring (RPM) implementation problems are usually operational rather than technical, the devices themselves tend to work fine. Below are the eight that matter most, along with what has actually worked to fix them using the right remote patient monitoring (RPM) software and the right workflows, not just generic advice about communicating more with patients.
