10 Front Desk Staff Duties That Keep Small Businesses Running

Front desk staff are the people and processes that turn inquiries into booked work and keep your day from falling apart. In a small business, they greet visitors, answer calls and messages, screen requests, book appointments, collect details, take payments and paperwork, and coordinate your team. The best front desks communicate clearly, prioritize calmly, and capture accurate notes so issues get solved in one interaction. When hiring, write the job to match real call volume, screen for judgment with role-plays, and train with scripts and checklists. If you cannot cover the phone 24/7, an AI voice receptionist can answer every call, book appointments, log requests, and text your team.

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