Should Your App Adopt Passkeys?

Someone on your leadership team asked a reasonable question: should we adopt passkeys?

You searched for answers and found implementation tutorials - WebAuthn server libraries, credential storage schemas, ceremony diagrams. They assume you've already decided. None of that helps you answer the question you were actually asked.

This article is a decision guide. The question isn't how to implement passkey login. It's whether you should, when the timing makes sense, and for which users first. Implementation details matter eventually - but they don't belong at the front of the decision.

You've seen Apple's demos and Google's Chrome nudges. Your security team may have sent a memo about phishing-resistant authentication. You know the term. What you don't have is a clear way to evaluate whether passkeys fit your product, your users, and your team's capacity to ship and support them.

By the end of this article, you'll have scored your app against a readiness checklist, mapped show-stoppers that can block adoption, and drafted a one-page recommendation for leadership.

Plain Terms: Passkeys, Passwords, and MFA

Before scoring your app, you and stakeholders need to mean the same thing when you say "passkey", "password", and "MFA". Vendor decks use these loosely. A PM might say "passkeys replace passwords" while security means "phishing-resistant credentials". Both can be true.

Passwords are shared secrets the user types; your server checks a hash. They leak via breaches and phishing sites. Users forget them, reuse them, and call support.

MFA adds a second factor - app push, SMS, hardware key, or biometric. It cuts credential-stuffing and many phishing attacks, but adds friction, lost-device tickets, and cross-platform complexity.

Passkeys are cryptographic key pairs on the user's device. The private key never leaves the device or synced passkey manager. Sign-in means unlocking with biometrics or a PIN; your server stores only the public key and verifies a signature. On web, the browser handles the ceremony (the sign-in handshake between browser, OS, and server) - the user sees a system prompt, not your form. On mobile, Face ID or fingerprint unlocks the credential.

Your team needs WebAuthn support (the web standard passkeys build on). Password reset flows become less central; support handles different questions - "I got a new phone" replaces "I forgot my password", but isn't necessarily easier.

Passkeys and MFA: Passkeys often are MFA - something you have (the device key) plus something you are or know (biometric/PIN). For many consumer apps, a passkey beats password plus SMS. In regulated contexts you may still want step-up auth. The question isn't "passkeys or MFA" - it's which combination fits your threat model.

What Passkeys Fix (and Don't)

What improves: Phishing and credential-stuffing. A fake login page can't harvest a passkey - the credential is bound to your app's origin, not a reusable secret. If your threat model includes phishing or password reuse, passkeys address real attacks that SMS MFA struggles to stop.

What doesn't change: Stolen session tokens, malware on the device, coerced unlocks, insider threats, and support social engineering. Passkeys shift the attack surface; they don't eliminate it.

"More secure" isn't a shipping criteria. You can adopt passkeys and still fail on recovery, cross-device sync, browser coverage, or support capacity. A rollout that locks users out is its own security incident.

When presenting upstream, lead with risk reduction, then gaps. A useful framing: "Passkeys eliminate phishing and credential-stuffing for users who adopt them. They don't protect compromised sessions or untested recovery. We'd need X engineering weeks, Y support training, and a phased rollout starting with Z segment".

That sentence gives leadership a decision, not a sermon. Your security colleagues will respect the nuance; your product colleagues need it to plan. Avoid claiming passkeys "solve authentication" - they solve specific authentication failures.

Don't oversell to get approval - security enthusiasm has killed projects that hit recovery and SSO blockers nobody mentioned. Users adopt passkeys when login works smoothly across their devices, not because they're cryptographically sound.

UX Reality

This is where most passkey decisions should start: what does the experience feel like for your users, not Apple's demo audience?

Registration: Creating a passkey happens at sign-up or when you prompt an existing user. The OS shows a system dialog - not your branded modal - asking for Face ID, fingerprint, or PIN. If they dismiss it, you need a fallback that doesn't punish them. Rollouts fail when the prompt appears before trust is established or without "skip for now". On mobile, registration feels seamless if users already unlock with biometrics. On desktop, it depends on platform passkey managers, QR handoff from a phone, or a plugged-in security key. Test on the device your users actually own - not just your MacBook.

Sign-in: Faster than typing a password - when it works. Web browsers offer passkey autofill or a separate path; users may pick which device holds the credential. Mobile delegates to the OS. Web users hit browser gaps and cross-device confusion; mobile users hit reinstalls and platform switches ("my passkey was in iCloud"). Neither platform guarantees the vendor-demo flow.

Cross-device sync: Passkeys live in iCloud Keychain, Google Password Manager, 1Password, or a hardware key with no sync. Synced credentials roam across devices on the same account; device-bound ones stay on one machine. A passkey on iPhone may appear on iPad automatically but not on a work Windows laptop - and the user may not expect that. Roaming credentials (synced via platform cloud) behave differently from device-bound credentials scoped to a single authenticator. You don't implement sync; you understand what your users' devices and managers will and won't do, and set expectations accordingly.

Friction that kills adoption: new device without sync; lost phone with sync disabled; shared computers (family PC, library kiosk) where personal biometrics don't fit; enterprise users refusing to store work credentials in personal iCloud. Walk through these scenarios with your team before writing a launch date.

Ask about your audience: What percentage sign in mobile vs web? Multiple devices or one? Shared devices? Will they understand "use your passkey on your phone to sign in here"? Mobile-first audiences on recent iOS/Android get good UX today. Web-heavy, heterogeneous audiences need more fallbacks and slower adoption.

Reality-check: Walk through registration and sign-in on your oldest supported device, then on a family member's phone without explaining the steps.

Readiness Checklist - Score Your App

Turn everything above into a number you can defend in a meeting.

Score each item 0 (gap, no plan), 1 (planned/untested), or 2 (verified in staging or production). Weight make-or-break items 2× - mobile-heavy products weight device mix; web-first products weight browser coverage; B2B weights recovery and fallbacks. Example: raw score 11, but recovery (0) and browser coverage (1) are 2× for your web-first app — treat as yellow, not a low green.

Score yourself now; 10 minutes.

Item	0	1	2
Auth stack — Backend registers/verifies WebAuthn/FIDO2 credentials
Mobile integration — App uses platform authenticator
Browser coverage — Passkeys on browsers covering ≥80% of sign-in traffic
Device mix — Users predominantly on passkey-capable devices
Account model — Multiple credentials per user (passkey + password)
Recovery path — Tested way to regain access without original passkey
Fallback flows — Users who skip passkey setup can still sign in
Support readiness — Team trained on passkey troubleshooting
Pilot metrics — Can measure registration, sign-in success, tickets by auth method
Cross-device sync — Tested across device combinations your users actually use

Thresholds: Green 14–20 - pilot-ready with fallbacks and measurement. Yellow 9–13 - close, but fix gaps (often recovery, support, cross-device). Red 0–8 - engineering work needed, not a launch announcement.

A red score points to three paths - not "never":

Phased approach: Ship passkeys as opt-in for supported devices while keeping passwords. Your full user base may be yellow while a narrow segment is green.
Fix and retest: Address the 0s - usually recovery and cross-device - then rescore. Many teams jump from red to green in one focused QA sprint.
Wait: If most users are on unsupported browsers, waiting six to twelve months may cost less than shipping a broken experience.

One 0 on recovery or cross-device sync can veto a green total.

Show-Stoppers

A green score doesn't guarantee a safe launch. Any of these can override your math.

Recovery is the hardest unsolved problem. With passwords, "forgot password" sends a reset link. With passkeys, there's no secret to reset - the credential is device-bound. If the user loses every device holding their passkey, you need a backup path designed in advance: passwords during transition, verified magic links, a second passkey on another device, or platform recovery users may not realize is load-bearing for your app.

None of these are elegant. Each has tradeoffs in security and UX. "Good enough" means a documented recovery flow tested with real users - not a diagram in a design doc. Shipping without tested recovery locks users out; that's worse for trust and support cost than delaying one sprint.

Warning: Recovery gaps cause more damage than delayed launch.

Enterprise SSO adds complexity when users sign in via Okta, Azure AD, or Google Workspace. Who creates and stores the passkey - your app or the IdP? B2B customers may require corporate-managed passkey managers, not personal iCloud. Passkeys fit cleanly when you own auth end-to-end; scope pilots away from enterprise edge cases until the happy path works.

Legacy users - email-only accounts, social login, phone auth - each need a migration path. Forced upgrades fail: users ignore prompts or churn if you cut off their existing method. Gradual migration works: prompt at login, offer passkey setup as optional, keep the old method until success or explicit decline. "Forever" dual auth is valid; "remove passwords next quarter" without recovery solved is not.

Support burden rises with new ticket types: new phone, laptop-vs-phone confusion, accidental passkey creation, "what is a passkey?" Password-reset tickets may spike before they fall. Budget training and scripts before launch; tag tickets by auth method. A successful rollout shows password-reset volume declining; a failed one shows total auth tickets rising.

Pilot, Present, Decide

Show-stoppers mean don't expose your entire user base on day one. A pilot produces real data from a cohort small enough to support manually.

Good first cohorts share three traits: passkey-capable devices, enough technical comfort to tolerate rough edges, and tolerance for contacting support. If 60% of sign-ins are from iPhone, an iOS-heavy cohort reflects reality. Internal employees are a common starting point - reachable, forgiving, and available for interviews when flows break. Don't pilot first with your highest-value or least-forgiving customers.

Design choices: Opt-in ("Add a passkey" in settings) is safest. Prompted-at-login (skippable) surfaces friction faster. Keep passwords alongside passkeys - almost always. Pick one primary question: registration completion or passkey sign-in replacing passwords.

Measure from day one: registration rate, sign-in success by platform, support tickets vs baseline, drop-off by step. Set targets before launch - e.g., ≥70% registration among prompted users, <2% auth-ticket increase.

Expand when registration and sign-in success meet targets, support volume is flat or down, and recovery handled every test case - widen the cohort or move from opt-in to prompted default.

Pause when metrics are flat but not failing. Fix friction, retest with the same cohort before adding users.

Roll back when lockouts occur, tickets spike, or recovery fails in production. Disable the prompt, keep passkeys for users who already registered, fix, then resume.

Two weeks with 500 internal users produces more actionable data than a six-month beta for 50,000 customers with no owner watching metrics.

One-page template for leadership

Put the verdict in the first sentence. Caveats come after.

Recommendation: [Pilot / Proceed / Defer] — [one sentence]

Readiness score: [X/20] — [Green / Yellow / Red]

Rationale: [primary benefit] · [why now or not yet] · [pilot scope: who, how long]

Risks and mitigations: [risk] → [mitigation]

Timeline: [build weeks] · [pilot duration] · [decision point]

Resources: [engineering] · [support training] · [legal/privacy, if needed]

Open questions: [what the pilot must answer]

Identify sign-offs early - engineering (WebAuthn, recovery, metrics), product (UX, cohort, comms), security (threat model, MFA policy), legal/privacy if auth changes affect terms. You don't need every sign-off before a pilot, but name them so nobody blocks you after you've announced a date.

Proceed (green, pilot validated): "We recommend expanding passkey sign-in to [segment] starting [date]. Pilot: [X]% registration, [Y]% sign-in success, flat auth tickets. Password fallback remains. Recovery tested for [scenarios]."

Pilot first: "We recommend a 4-week pilot with internal iOS users before broader rollout. Readiness: 11/20 (yellow). Gaps: recovery testing, support scripts. Success: ≥70% registration, flat auth tickets. Decision to expand by [date]."

Not yet: "Defer until recovery is tested. Readiness: 7/20. Interim: strengthen MFA, monitor platform support. Revisit in 6 months."

When to Say "Not Yet"

"Not yet" sounds like indecision. It can be the most responsible answer.

Defer when a bad rollout costs more than waiting: red score with no path to yellow, recovery unsolved, unsupported device mix, unscoped SSO, or no support capacity. Deferral means interim steps plus a revisit date - not an open-ended "we'll look at it later".

Instead of passkeys now: replace SMS with TOTP or push MFA; add WebAuthn as a second factor alongside passwords; offer magic-link sign-in to reduce password exposure; track passkey-capable traffic in analytics and spike WebAuthn in staging.

Pick one or two interim steps and name them in your one-page recommendation. Leadership wants progress, not a blank "we're waiting".

Rescore in six to twelve months. Browser support in your analytics, IdP capabilities, recovery patterns, and your own auth stack all shift faster than vendor keynotes suggest. A deferral with a revisit date is a decision; "we'll look at it later" is avoidance.

You started with should we adopt passkeys? You now have vocabulary, a scored checklist, show-stoppers, a pilot design, and a one-page template. Whether your answer is pilot, proceed, or not yet — defend it with evidence, not vendor slides.

Need help with the decision? I work with engineering teams on architecture reviews, production readiness, and getting auth stacks right before they ship. If you're between yellow and green on the checklist and want a senior second opinion, work with me.