They have a response problem.
A potential customer lands on your website.
They have a question.
Maybe about pricing.
Maybe about a service.
Maybe they're ready to buy.
But nobody replies.
A few minutes later, they're gone.
Not because your product wasn't good.
Because your response wasn't fast enough.
The interesting part?
Most companies are still trying to solve this with more hiring, more tools, and more dashboards.
Meanwhile, customers expect answers instantly.
24 hours a day.
7 days a week.
I've been experimenting with a different approach on a couple of real projects recently.
The results have been interesting.
Visitors get answers immediately.
Potential customers don't wait.
Conversations continue even when the team is offline.
And repetitive support work no longer consumes the entire day.
Still early.
Still collecting feedback.
But one thing is becoming clear:
The future of customer support isn't bigger teams.
It's smarter systems.
If you're curious about what we're testing and how it's working in production, send me a DM.
