HVAC contractors live and die on Google rankings
If you run a 1-to-10 truck HVAC shop, your Google Business Profile is the most valuable asset on your balance sheet — and you probably do not have it on the balance sheet. The phone rings because somebody Googled "ac repair near me" at 9pm, scrolled three results, and tapped the one with 4.8 stars and 200 reviews instead of the one with 4.6 stars and 80. That is the entire competitive landscape for most local HVAC shops, and the review pipeline is what controls it.
Five tools are actually worth evaluating for a small-to-mid HVAC shop in 2026. They are not all the same product. Each is the right pick for a specific shape of business. What follows ranks them by fit for a 1-to-10 truck operator — not for a 50-location franchise that has a different problem.
The bias up front: I run SignalRoute, so my own product is in the list. I have ranked it where I think it actually belongs given the criteria, and I have been honest about where the others fit better.
1. SignalRoute — the focused, no-contract pick
$30/mo for one location, $15/mo per additional. Public pricing. Month-to-month. Live in five minutes.
For an HVAC shop that does not already have a software suite it loves, SignalRoute is the right starting point. The mechanic is narrow on purpose: every customer who completes a service call gets a post-service request via SMS, lands on a brand-customized page that lets them choose Google, Yelp, Facebook, or a private feedback channel, and the unhappy ones reach you privately instead of posting publicly. Multi-truck shops add locations on a single bill with an instant switcher.
What it is not: a CRM, a dispatch system, a phone tree, or a payments platform. If you want any of those, the rest of this list is more relevant.
Pick it when: you want a focused review tool you can wire into your existing dispatch software without renegotiating a sales contract, and you want to know the price before you sign.
2. Podium — the SMS-and-payments suite
~$399–$599/mo per location. Annual contract. Real bills $500–$800/mo with add-ons.
Podium is the right answer for HVAC shops that genuinely run on SMS for everything — booking, dispatch communication, payment collection, follow-ups. The unified inbox is best-in-class. The webchat-to-text handoff feels native. The AI Employee can route inbound leads competently. Reviews are roughly 15% of what you pay for, but if you use the other 85%, the math works.
The catch: $500-$800/mo is real, not the headline number. 10DLC fees, extra phone numbers, network optimization for Podium Phones, and the AI add-on stack on top of the per-location base. Annual contract, auto-renewal, and BBB-filed complaints about continued billing after cancellation. Read the contract carefully.
Pick it when: your shop already runs on text, you have 3+ trucks, and you want messaging plus payments plus reviews in one inbox. Skip if reviews are the only piece you actually want.
3. NiceJob — the bundled SMB platform
$75–$125/mo. Public pricing. No contracts. 14-day trial without a credit card.
NiceJob is the closest peer to SignalRoute on price posture and target market. It bundles review requests with a website builder, a Stories widget for social proof on your site, and a referral program with rewards tracking. For a single-truck HVAC shop that does not have a website yet and wants the all-in-one path, NiceJob is genuinely a fine choice.
The friction shows up at multi-truck scale. Users describe the multi-location switching as "clunky" — separate logins, separate accounts. The Stories widget can break when tied to Facebook reviews. The bundled site often ranks page 2-3 of Google rather than page 1, which matters less if you already have a site you like.
Pick it when: you are a single-location HVAC shop, you do not have a website yet, and you want reviews plus a site plus a referral program in one bill.
4. Customer Lobby — the home services retention CRM
~$299+/mo. Hidden pricing — sales call required. Self-serve signup not available.
Customer Lobby is purpose-built for home services contractors — HVAC, plumbing, electrical, carpet cleaning. It is a customer-retention and marketing-attribution CRM with reviews bundled in, not the other way around. The vertical fit is real: job-attribution analytics, repeat-customer marketing automation tied to sold jobs, customer database hygiene tools.
If you are a $1M+ revenue HVAC shop that wants to drive repeat-business marketing off your customer database — and you already have the operations bandwidth to actually use a CRM — Customer Lobby's $299+/mo is defensible. If you just want the review collection piece, you are paying 10x what the focused tool costs for features that are not about reviews.
Pick it when: you have established revenue ($1M+), you genuinely want repeat-customer marketing automation, and the CRM layer earns its keep alongside the review tooling.
5. BrightLocal — the local-SEO-first option
$39–$59/mo per location. Public pricing. 14-day trial, no card required.
BrightLocal is a local-SEO platform that does review monitoring as one of its surfaces. The Grow tier (~$59/mo) gives you review monitoring across multiple platforms plus citation tracking, local rank tracking, and a GBP audit. For an HVAC shop that wants the SEO side along with reviews — and is willing to do the manual work on the review-collection side — BrightLocal is a reasonable pick.
The catch: review collection at BrightLocal is monitor-and-respond, not request-and-route. There is no built-in post-service trigger flow. You will need a separate path to get the review request to the customer at the right moment. For most small HVAC shops, that means BrightLocal works well alongside a focused review tool, not as a replacement for one.
Pick it when: local SEO and citation management are higher priorities than the review-request flow itself, and you have a separate path to actually solicit the reviews.
What none of them should do
A reminder before any HVAC operator signs a contract: under the FTC's October 2024 review rule, selectively soliciting positive reviews — "review gating" — is now an enforcement target with civil penalties up to $53,088 per violation. Any vendor whose flow blocks unhappy customers from reaching public review platforms is putting your business at risk. The compliant pattern is "review routing" — every customer reaches the public options, and unhappy customers also see a private feedback channel as a choice. See the gating-vs-routing post for the legal detail.
How to actually pick
Three questions that decide it for an HVAC shop:
- Do I already have a software suite I am happy with? If yes, you want a focused review tool that bolts onto it — SignalRoute or BrightLocal. If no and you need an SMS-plus-payments suite, Podium. If no and you want bundled site plus reviews plus referrals, NiceJob.
- What is my truck count? 1-2 trucks: any of the above work; price favors SignalRoute or BrightLocal. 3-10 trucks: SignalRoute's per-location pricing scales gently; Podium's does not. 10+ trucks with established revenue: Customer Lobby's CRM layer earns its price.
- Am I willing to take a sales call to learn the price? If no, the list shortens to SignalRoute, NiceJob, and BrightLocal — the three with public pricing.
The HVAC vertical landing page at /for/plumbers covers plumbers and HVAC together (the buyer profile is nearly identical) and walks through the placement and timing detail specific to trades. If you want to see the SignalRoute mechanic before signing up, the demo shows the customer-side flow.
This post was originally published at https://getsignalroute.com/blog/best-review-software-hvac-contractors-2026.
