Planet Fitness made cancellation deliberately difficult. You cannot cancel online. You cannot cancel by phone. This is not an accident.
Here's the only legal way to cancel â and how to get refunded for charges after your cancellation.
Why You Can't Cancel Planet Fitness Online
Planet Fitness's membership agreement explicitly requires cancellation by:
- Visiting your home club in person, OR
- Sending a written cancellation letter via certified mail
This is buried in the fine print of the contract you signed. Their business model relies on members forgetting to cancel or giving up on the process.
Method 1: Cancel In Person (Fastest)
Go to the home club where you signed up (not a different location). Bring:
- Your membership card or key fob
- Photo ID
- The request to cancel in writing (even a handwritten note works)
Ask to speak to a manager, not just the front desk. Get a written confirmation of cancellation with a date and their signature. Without this, disputes are harder.
Timing matters: Planet Fitness requires cancellation before the 25th of the month to avoid the next billing cycle charge. If it's after the 25th, you'll likely be charged one more month.
Method 2: Certified Mail (Best for Paper Trail)
If you've moved, your home club is far away, or you simply don't want to deal with the in-person pressure tactics, certified mail is your best option.
Your cancellation letter must include:
- Full name on the account
- Home address
- Barcode number (on your key fob or membership card)
- Clear statement that you are cancelling effective immediately
- Request for written confirmation
Generate your Planet Fitness cancellation letter in 30 seconds â
Send it to your home club's address via USPS Certified Mail with Return Receipt. Keep the tracking number â this is your legal proof of cancellation.
What to Do If They Keep Charging You After Cancellation
This happens more than it should. If you see charges after your cancellation date:
Step 1: Pull your certified mail tracking â confirm they received the letter
Step 2: Call the billing number (not the club) and reference your cancellation date and the USPS tracking number
Step 3: If they refuse to refund unauthorized charges, send a formal demand letter for the refund of all post-cancellation charges
Generate a refund demand for post-cancellation charges â
Step 4: Dispute with your bank. Credit card disputes for gym memberships charged after written cancellation almost always succeed. Banks side with you when you have:
- A certified mail receipt showing they got your cancellation
- Bank statements showing charges after that date
The "$10/year" Annual Fee Trap
Planet Fitness charges an annual fee (usually in August). If you cancel after this fee posts, you're not getting it back. Cancel before August if possible, or factor this into your timing.
What About ABC Financial (Their Billing Company)?
Planet Fitness uses ABC Financial as their billing processor. Sometimes you need to contact them directly:
- ABC Financial: 888-827-9262
- Address: 8320 Hwy 107, Sherwood, AR 72120
If the club is being unresponsive, going directly to ABC Financial can accelerate refunds.
Template: What Your Cancellation Letter Should Say
Your certified mail letter should be firm, specific, and include your membership details. The exact format matters â a vague letter gives them wiggle room to delay.
Get the properly formatted cancellation letter â
It includes your barcode number field, the correct legal language for immediate cancellation, and a request for written confirmation of your cancellation date.
LetterCraft generates cancellation letters for Planet Fitness, gyms, and subscription services â formatted for certified mail, legally clear, and ready in 30 seconds.
Need to send a formal letter? LetterCraft generates professionally-worded letters in 30 seconds â free to preview.
Originally published at lettercraft.pro/blog/cancel-planet-fitness
