CBSA issued a notice this week confirming delays in Integrated Import Declaration processing, which means CFIA's National Import Service Centre is backed up. The notice said all CFIA systems are functioning as expected and asked importers to keep filing through IID and check the CFIA Shipment Tracker instead of calling.
That's technically accurate but leaves out the part import managers care about: what's actually stuck, and what still clears.
What the IID Delay Hits
IID is the pipe that connects CBSA release to CFIA permit and inspection clearance for food, plant, and animal products. When you file a CAD on a shipment that needs CFIA clearance, the declaration triggers an automatic transmission to NISC. NISC reviews the permit, checks the product description against the license conditions, and either clears it or flags it for physical inspection.
When CBSA says "processing delays," they mean the handoff between CBSA's Commercial Accounting Declaration system and NISC is slow. The CAD itself files. The goods release under PARS or RMD if there's no exam. The CFIA side is where the queue builds.
So if you're importing fresh berries, frozen seafood, live plants, or any other CFIA-regulated commodity, your shipment can sit released-but-not-cleared. The carrier won't invoice detention yet because CBSA technically released it. But the warehouse won't let you touch it because CFIA hasn't cleared the permit. That's the gap.
What Still Moves
Non-CFIA shipments clear normally. If you're bringing in apparel, electronics, machinery, or anything else outside CFIA's mandate, the IID delay doesn't touch you. File the CAD, pay duties and GST through your CARM account or RPP bond, and the goods move.
Even within CFIA scope, low-risk products with standing permits often clear without manual NISC review. If the shipment has been pre-cleared under a recurring import program or the product falls into an automated clearance category, the delay might not materialize. The Shipment Tracker will show "cleared" within hours.
The delay hits manual-review files. New permits, first-time importers, product description mismatches, missing or expired Safe Food for Canadians licenses, shipments flagged for random inspection. Those sit in the NISC queue, and right now that queue is longer than usual.
What to File Now
CBSA's notice said to keep filing through IID. That's correct. Do not hold the CAD waiting for the backlog to clear. If you don't file, the cargo control document stays open, the carrier starts charging storage, and you lose any chance of early clearance if NISC does get to your file.
File the CAD as soon as you have the commercial invoice, packing list, and any required CFIA permits or Safe Food for Canadians licenses. Include the CFIA product code and the correct HS classification at the eight-digit level. If the product description in the CAD doesn't match the description on the CFIA permit, NISC will flag it, and the delay compounds.
Use the CFIA Shipment Tracker to check status. The tracker shows whether NISC has received the IID transmission, whether the file is under review, and whether it's cleared or flagged for inspection. Calling NISC during a backlog doesn't speed anything up. The tracker updates faster than the call center.
If the shipment is flagged for inspection, expect an additional two to four business days depending on the CBSA office and the product. Inspections for fresh produce or live animals get priority. Shelf-stable processed foods sit longer. If the inspection happens at a warehouse that's not equipped for CFIA exams, you'll pay repositioning and handling fees on top of the exam itself.
Where the Cost Sits
The direct cost of an IID delay is dwell time. If your shipment sits released-but-not-cleared for three extra days, you're paying warehouse storage for three days. At most Montreal-area sufferance warehouses, including our facility in Lachine, that's around CAD 10 to CAD 15 per pallet per day. A 20-pallet LTL shipment sitting an extra week adds CAD 700 to CAD 1,050 in storage alone.
The indirect cost is downstream. If the shipment was supposed to hit your DC on Tuesday and it clears Friday, any retail replenishment or e-commerce fulfillment scheduled against that inventory misses the window. You either air-freight a partial backfill or you stock out. Both options cost more than the storage.
For perishable goods, the delay eats shelf life. A reefer container of fresh berries with a 14-day post-harvest window loses three days in the NISC queue. That's three fewer days on the retail floor, which means markdowns, returns, or waste. The importer eats that, not the carrier and not CBSA.
What Doesn't Help
Filing duplicate CADs doesn't help. NISC sees both transmissions and treats the second one as an amendment, which triggers another review cycle.
Calling CBSA's Border Information Service doesn't help. BIS doesn't have visibility into NISC's internal queue and can't escalate individual files.
Asking your broker to "push it through" doesn't help unless there's an actual error in the filing. If the CAD is clean and the permit matches, the file sits in NISC's queue like every other file. Brokers don't have a priority lane.
What does help: clean documentation, accurate HS classification, and a standing relationship with NISC if you're a high-volume importer of regulated goods. If you import the same CFIA products every week, work with your compliance team to set up a recurring clearance protocol. That won't eliminate delays during a backlog, but it reduces the chance your file gets pulled for manual review in the first place.
When It Clears
CBSA didn't give a timeline for when IID processing will return to normal. That's typical. These notices rarely include an end date because CBSA doesn't know. The backlog could clear in a week, or it could stretch into next month if system load stays high or staffing doesn't improve.
In the meantime, plan for an extra three to five business days on any CFIA-regulated shipment. Build that into your lead time if you're quoting delivery to a customer. If the goods clear early, you look good. If they don't, you've already set the expectation.
For shipments already in the queue, check the Shipment Tracker daily. If the status changes to "inspection required," coordinate with your broker and the warehouse to make sure the exam can happen without repositioning the goods. If the status stays "under review" for more than five business days, that's when a broker can call NISC directly to confirm the file hasn't stalled for a missing document or a system error.
Most IID delays are a wait, not a crisis. The goods aren't seized. The permits aren't rejected. NISC is just slow. But if your supply chain is tight and your inventory buffer is thin, slow still costs.
We file CADs against IID shipments daily and track the NISC queue for every client with CFIA-regulated goods. If your inbound side is stuck and you're not sure whether it's normal delay or something else, get in touch.
Originally published at https://www.canflow-global.com/en/insights/iid-processing-delays-what-actually-stops-moving-and-what-doesnt/.
