A 65-person logistics company operating from 3 depots across the Midlands was paying £4,340/month for phone services. After migrating to DialPhone, they saved £52,080 in the first year alone.
The Starting Point
| Depot | Lines | Monthly |
|---|---|---|
| HQ (Birmingham) | 2 PRIs (46 channels) | £1,840 |
| Coventry | ISDN30 (30 channels) | £1,200 |
| Leicester | ISDN30 (30 channels) | £1,200 |
| Mobile twinning (18 drivers) | Feature add-on | £90 |
| Maintenance | BT contract | £210 |
| Total | £4,540 |
Peak usage across all depots: 22 concurrent calls. They were paying for 106 channels. 84 channels sat idle generating zero calls.
The Migration
| Week | Activity |
|---|---|
| 1 | Assessment + DialPhone configuration |
| 2 | Testing on temporary numbers across all 3 depots |
| 3 | Staff training + number porting submitted |
| 4 | Ports complete, full switch |
New monthly cost: 65 × £24 = £1,560.
The Year 1 Impact
| Metric | Before | After |
|---|---|---|
| Monthly cost | £4,540 | £1,560 |
| Annual cost | £54,480 | £18,720 |
| Savings | — | £35,760 |
| Driver mobile app adoption | 0% | 100% |
| After-hours calls answered | 0% | 58% |
| CRM auto-logging | 0% | 100% |
| Additional revenue from recovered calls | — | £16,000+ |
| Total year-one benefit | — | £52,000+ |
For a free UK logistics company phone system analysis, visit DialPhone.
