From sign-up to fully operational in 5 weeks. Here is the exact week-by-week timeline we follow for every DialPhone UK deployment, based on 200+ successful migrations.
Week 1: Discovery and Planning
| Day | Activity | Who | Time Required |
|---|---|---|---|
| Mon | Kick-off call with migration specialist | You + DialPhone | 30 min |
| Mon | Complete 15-question readiness assessment | DialPhone | 15 min |
| Tue | Current system documentation (ring groups, auto-attendant, numbers) | DialPhone (with your input) | 1 hour |
| Wed | Network readiness test (bandwidth, jitter, QoS check) | DialPhone (remote) | 30 min |
| Thu | Configuration plan reviewed and approved | You | 15 min |
| Fri | Hardware order placed (desk phones if needed) | DialPhone | 5 min |
Your total time commitment: 2 hours
Week 2: Configuration
| Day | Activity | Who |
|---|---|---|
| Mon | Accounts created, extensions assigned | DialPhone |
| Mon | Auto-attendant configured with your greeting | DialPhone |
| Tue | Ring groups created matching your current setup | DialPhone |
| Tue | Call recording enabled per your policy | DialPhone |
| Wed | CRM integration connected and tested | DialPhone |
| Thu | After-hours and holiday routing configured | DialPhone |
| Fri | System live on temporary numbers for testing | DialPhone |
Your total time commitment: 30 minutes (review and approve configuration)
Week 3: Pilot
| Day | Activity | Who |
|---|---|---|
| Mon | 10 pilot users set up with softphones + mobile apps | You (distribute) |
| Mon-Fri | Pilot users make ALL calls through new system | Pilot users |
| Daily | Track call quality, mobile app reliability, CRM logging | DialPhone (monitoring) |
| Fri | Pilot feedback collected, issues fixed | DialPhone |
Your total time commitment: 1 hour (distribute apps + collect feedback)
Week 4: Training and Port
| Day | Activity | Who |
|---|---|---|
| Mon | Desk phones arrive, auto-provision on your network | You (plug in cables) |
| Tue | 30-minute group training session (video call) | DialPhone + all staff |
| Tue | Quick reference cards distributed | You |
| Wed | Number port request submitted | DialPhone |
| Thu | 1-on-1 coaching for any struggling users | DialPhone |
| Fri | Final system review before go-live | You + DialPhone |
Your total time commitment: 2 hours (plug in phones + attend training)
Week 5: Go-Live
| Day | Activity | Who |
|---|---|---|
| Mon/Tue | Number port completes (overnight) | Automatic |
| Go-live day | Verify all numbers working on new system | You (5 min check) |
| Day 1-3 | Floor walkers available for questions | You (internal) |
| Day 1-14 | Priority support queue | DialPhone |
| Day 14 | Cancel old phone system | You (one phone call) |
Your total time commitment: 1 hour
Total Time Investment
| Week | Your Time |
|---|---|
| Week 1 | 2 hours |
| Week 2 | 30 minutes |
| Week 3 | 1 hour |
| Week 4 | 2 hours |
| Week 5 | 1 hour |
| Total | 6.5 hours over 5 weeks |
6.5 hours of your time. That is less than one working day spread over 5 weeks. DialPhone handles everything else.
What This Costs
| Item | Cost |
|---|---|
| DialPhone subscription | £24/user/month |
| Migration support | £0 (included) |
| Network assessment | £0 (included) |
| Configuration | £0 (included) |
| Training | £0 (included) |
| Number porting | £0 (included) |
| Desk phones (if needed) | £130 each (one-time) |
| Headsets (for softphone users) | £60 each (one-time) |
DialPhone — 30-day free trial. Start Week 1 today.
