The $47/day Question That Changed My Approach
Our customer support chatbot was burning through $47/day in OpenAI API calls. The obvious fix? Fine-tune a smaller model. Six weeks later, we'd spent $2,100 on fine-tuning experiments and the bot was worse at handling edge cases.
This isn't a story about fine-tuning being bad. It's about when each approach actually pays off — with real numbers from three production systems I've worked on.
The Core Trade-off Nobody Talks About
Most comparisons focus on accuracy vs cost. That's the wrong framing.
The real question is: how often does your knowledge change? A legal document assistant dealing with case law from 2020 has different needs than a product FAQ bot where marketing updates the copy weekly.
RAG excels when knowledge is dynamic. Fine-tuning wins when behavior patterns matter more than factual recall. Hybrid approaches — and this surprised me — often cost more than pure RAG while delivering marginal gains.
Let me show you the numbers.
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