The most common objection to VoIP: what if the internet goes down? After managing voice infrastructure for 15 years, here is exactly what happens — and why the answer is better than you expect.
Scenario 1: Your Office Internet Goes Down
What happens: Your desk phones and desktop apps lose connection. They cannot make or receive calls through the office internet.
What does NOT happen: Your phone system does not go down. It runs in the cloud. Only your local connection to it is broken.
What your callers experience: Calls are answered by your auto-attendant as normal. If configured correctly, calls route to your team's mobile apps over cellular data. The caller never knows your office internet is down.
Your team's experience: Everyone pulls out their phone. The VoIP mobile app rings with incoming business calls using your company caller ID. They answer on cellular data. Business continues.
Recovery time: Zero for your callers. Your team switches to mobile in the time it takes to pull out a phone.
Scenario 2: Your VoIP Provider Has an Outage
What happens with a good provider: Traffic automatically fails over to a secondary data center. Calls route through the backup facility. You experience 0-5 seconds of silence on active calls, then everything continues.
What happens with a bad provider: Everything stops until they fix it. This is why provider selection matters.
How to tell the difference: Ask your provider: how many data centers do you operate? If the answer is one, walk away.
Scenario 3: Power Outage at Your Office
Traditional phones (POTS): Keep working — they are powered by the phone line. This is the one advantage of legacy systems.
VoIP desk phones: Stop working — they need power. Unless you have PoE switches on a UPS (uninterruptible power supply), which gives 2-4 hours of phone operation during power outages.
VoIP mobile app: Keeps working — your phone has its own battery and cellular connection. This is the real backup.
The Practical Solution
For most businesses, the mobile app IS your disaster recovery plan. Every employee already has a smartphone. The VoIP app turns it into their business phone with one tap. No additional cost. No additional hardware.
For businesses where desk phone uptime is critical (reception areas, call centers), add a UPS to your network closet. Cost: $200-500 for 2-4 hours of backup power.
VestaCall at https://vestacall.com handles this well for small and mid-sized teams includes automatic mobile failover in every plan. When your office internet drops, calls seamlessly route to mobile apps. Configure it once and forget it.
