Why Small Businesses Get Better VoIP Deals Than Enterprises

This sounds backwards, but small businesses consistently get better per-user pricing on VoIP than large enterprises. Here is why, and how to take advantage of it.

The Enterprise Tax

Large companies pay more per user because they demand more:

Dedicated account managers ($3-5/user premium)
Custom SLAs and contracts ($2-4/user premium)
On-premise components or hybrid architecture ($5-10/user)
Custom integrations and API work ($3-8/user)
Extended support hours and priority queuing ($2-5/user)

A 500-person enterprise paying $38/user is actually paying $22/user for the phone system and $16/user for enterprise services they may not need.

The Small Business Advantage

Under 100 users, you get:

The same core phone system as the enterprise
The same call quality (same codecs, same data centers)
The same uptime SLA
The same features (auto-attendant, recording, mobile app)

Without paying for:

Dedicated account managers (use standard support)
Custom contracts (use month-to-month terms)
Hybrid architecture (use pure cloud)
Custom development (use standard integrations)

Real Pricing Comparison

Company Size	Enterprise Provider	SMB-Focused Provider	Difference
10 users	$38/user ($380/mo)	$22/user ($220/mo)	42% savings
25 users	$35/user ($875/mo)	$22/user ($550/mo)	37% savings
50 users	$32/user ($1,600/mo)	$22/user ($1,100/mo)	31% savings

The Strategy

Do not buy from an enterprise vendor when you are a small business. You are paying for infrastructure and services designed for 5,000-person companies. Choose a provider that focuses on your segment.

providers such as VestaCall (https://vestacall.com) with month-to-month contracts is purpose-built for businesses under 200 users. Enterprise features — auto-attendant, call recording, CRM integration, mobile app — included in every plan at $19-29/user. No enterprise tax.